Customer-Supplied Garment Policy

Last updated: October 8, 2026

You are welcome to bring your own shirts, hats, jackets, bags and other items to our Houston Heights shop for embroidery. Walk-ins are welcome and there is no minimum order. Here is what to know before you drop your items off.

What You Can Bring

We embroider many items customers already own, but not every item or fabric embroiders well. If you are not sure, bring it by or text us a photo at (346) 813-2096 and we will let you know.

Pricing for Items You Supply

  • Embroidery is priced per item for one location, based on quantity: $20 each for 1–10 items, $15 each for 11–24, $11.50 each for 25–49 and $8.50 each for 50 or more.
  • Logo digitizing is a one-time fee per design: $25 for designs up to 4 inches wide, $30 for over 4 to 6 inches and $35 for over 6 to 11 inches. The digitizing fee applies to items you supply. (Free digitizing is for orders of 12 or more customized items from our shop.)
  • Reorders of a design we already have on file do not need to be digitized again.
  • Stitch count. Embroidery pricing includes designs up to 20,000 stitches. Over that, it is $1.00 per 1,000 stitches, and we confirm the stitch count and cost with you before we stitch.

Mockup and Approval

Just like any other order, we send you a mockup showing the design, wording, thread colors, size and placement, and nothing gets stitched until you approve it. See our Artwork and Logo-Approval Policy.

Risk to Items You Bring

We handle every item with care, but some fabrics and finished goods (for example, very thin, stretchy, coated, vintage or previously worn items) can pucker, snag or be marked by the embroidery process. We will let you know if we see a concern before stitching.

By leaving an item with us, you accept this risk. We are not responsible for the replacement cost of customer-supplied items damaged during normal embroidery.

If the Embroidery Is Not Right

If the embroidery does not match the mockup you approved, contact us within 7 days of pickup or delivery. Our Returns and Customized-Item Policy explains how we make mistakes right.

Cancellations and Final Sale

You can cancel for a refund any time before we start stitching. Digitizing fees are not refundable once digitizing has started. Embroidered items are final sale unless we made a mistake.

Turnaround

Most orders are finished 1–3 business days after you approve your mockup, depending on the number of items. Rush service is available for an additional fee; ask us before you drop off. See Turnaround Times.

Bringing Your Own Stitch File

If you supply your own DST stitch file and it does not sew correctly on our machine, we can redigitize it at the standard size-based fee. This may add a few business days.

Drop-Off, Mail-In and Pickup

Embroidery By Shotzy
1241 W 11th St, Houston, TX 77008 (Houston Heights)
Monday–Saturday 10am–8pm · Sunday 12pm–6pm

You can also mail or ship your items to us at the address above. Call or text us at (346) 813-2096 before you send them so we know they’re coming.

Questions?

Call or text us at (346) 813-2096, send us a message, or stop by our shop at 1241 W 11th St, Houston, TX 77008. We’re open Monday through Saturday from 10 a.m. to 8 p.m. and Sunday from 12 to 6 p.m.