Terms and Conditions

Last updated: October 8, 2026

These Terms and Conditions apply to every order placed with Embroidery By Shotzy (“we,” “us” or “our”), whether you order on embroiderybyshotzy.com, by phone, by email or in person at our shop at 1241 W 11th St, Houston, TX 77008. By placing an order or using this website, you agree to these terms. Please read them along with our Shipping and Pickup, Returns and Customized-Item Policy, Turnaround Times, Customer-Supplied Garment Policy, Artwork and Logo-Approval Policy and Privacy Policy pages.

1. What We Do

We provide custom embroidery, including names, monograms, logos, custom patches and 3D puff embroidery, on garments and accessories we sell or on items you bring to us. We also offer in-house logo digitizing. There is no minimum order.

2. How Pricing Works

Most items in our online shop are priced as blank items. The blank price does not include embroidery or digitizing. A finished embroidered item is usually made up of:

  • The blank item (the shirt, hat, bag or other item)
  • Custom Embroidery Service, charged per embroidered item, with lower per-item prices at higher quantities
  • Logo Digitizing, a one-time fee per new logo or design, based on design size (not needed for reorders of a design we already have on file)

Embroidery pricing includes designs up to 20,000 stitches. Larger or denser designs may cost more, and we will confirm the stitch count and any added cost with you before we stitch. Online orders are limited to a finished embroidery size of 11 inches or less. If an order is missing the embroidery or digitizing charges, we will contact you with the balance before production starts, and we will not begin stitching until it is paid.

You are also welcome to buy blank items on their own without embroidery.

3. Your Artwork and Mockup Approval

  • Before we stitch, we send you a mockup showing the design, wording, thread colors, size and placement. Mockups are usually ready within 1–2 business days.
  • Please check your mockup carefully, including spelling. Production only starts after you approve the mockup. Your approval confirms the design is correct.
  • Embroidery is made with thread, so very small text, fine lines, gradients and photo-like artwork may be simplified. Thread colors are matched as closely as possible but may look slightly different from what you see on a screen.
  • Placement is done by hand and may vary slightly from item to item. Final sizes may vary slightly from the mockup.

See our Artwork and Logo-Approval Policy for more on sending artwork, digitizing and mockup approval.

4. Your Rights to the Design

By sending us artwork, a logo, a name or any other design, you confirm that you own it or have permission to use it, and that it does not infringe anyone else’s trademark, copyright or other rights. You agree to be responsible for any claims that result from designs you provide. We may decline any design we believe infringes someone else’s rights or that we consider offensive or inappropriate. If we decline an order before work begins, we will refund what you paid for it.

5. Digitizing and Design Files

  • Digitizing is a one-time fee per design. It includes the DST embroidery file, a PDF proof and one revision requested within 24 hours of file delivery. Additional revisions, or revisions requested after 24 hours, are $10 each.
  • Delivered DST and PDF files belong to you. We also keep a copy on file so reorders of the same design do not need to be digitized again.
  • Digitizing fees are non-refundable once digitizing work begins or the files are delivered.
  • If a stitch file you supply does not sew correctly on our machine, we can redigitize it at the standard size-based fee. This may add a few business days.

6. Turnaround and Rush Orders

Most orders are finished 1–3 business days after you approve your mockup, depending on the number of items. When we need to order blank items for you, the time for those items to arrive is added. Rush service is available for an additional fee; ask us before you order. Turnaround times are estimates and are not guaranteed.

See Turnaround Times for the full timeline.

7. Items You Bring to Us

You may bring your own items for embroidery. We handle every item with care, but some fabrics and finished goods (for example, very thin, stretchy, coated, vintage or previously worn items) can pucker, snag or be marked by the embroidery process. We will let you know if we see a concern before stitching. By leaving an item with us, you accept this risk, and we are not responsible for the replacement cost of customer-supplied items damaged during normal embroidery.

See our Customer-Supplied Garment Policy for details.

8. Payment

Online payments are processed securely through WooPayments. Depending on your order, you may also be offered options such as Apple Pay, Google Pay, Klarna, Afterpay or Affirm; those services have their own terms. Prices are in U.S. dollars. Texas sales tax is added where it applies.

9. Shipping and Pickup

We currently ship within the United States only. Shipping options and costs are shown at checkout. Delivery estimates start when your order ships, not when it is placed. Local customers may pick up orders at our shop during business hours: Monday–Saturday 10am–8pm and Sunday 12pm–6pm. Please check your shipping address carefully; we are not responsible for orders sent to an incorrect address you provided.

See Shipping and Pickup for current options, costs and delivery estimates.

10. Cancellations, Returns and Refunds

You may cancel an order until stitching begins. Digitizing fees are non-refundable once digitizing has started. Because personalized items cannot be resold, embroidered items are final sale unless we made a mistake. Unworn blank items in their original condition can be returned within 30 days of pickup or delivery; you pay the return shipping. If we made a mistake, we will redo the item for free, or refund you if a redo is not possible. Problems must be reported within 7 days of receiving your order. Full details are in our Returns and Customized-Item Policy.

11. Limitation of Liability

To the fullest extent permitted by law, our total liability for any order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, including missed events or deadlines, unless the law does not allow this limitation.

12. Website Use

Content on this website, including text, photos and our own designs, belongs to Embroidery By Shotzy or is used with permission, and may not be copied for commercial use without our permission. Product photos are for illustration and actual colors may vary slightly. We may correct errors in prices or product information and may cancel and refund an order placed at an incorrect price.

13. Changes to These Terms

We may update these terms from time to time. The version posted on this page when you place your order applies to that order.

14. Governing Law

These terms are governed by the laws of the State of Texas. Any dispute will be handled in the courts of Harris County, Texas.

15. Contact Us

Embroidery By Shotzy
1241 W 11th St, Houston, TX 77008
Email: shotzylov3@gmail.com